Comments on: Wanna cool job? http://blog.hosting365.com/2006/11/07/wanna-cool-job/ Tue, 06 Jan 2009 21:05:48 +0000 http://wordpress.org/?v=2.6.2 By: Ed Byrne http://blog.hosting365.com/2006/11/07/wanna-cool-job/#comment-4691 Ed Byrne Tue, 28 Nov 2006 07:35:52 +0000 http://www.hosting365.com/blog/2006/11/07/wanna-cool-job/#comment-4691 I can assure you we have a lot more than 1 tech support person !!! I appreciate your issue though - that's unacceptable downtime without communication. We had an issue with one of our shared hosting servers and it was being worked before any tickets were answered. I look after the hosting365status.com page, so during normal business hours I would've posted something about it there - lesson learn't to train a few out-of-hours staff on using it! I can assure you we have a lot more than 1 tech support person !!!

I appreciate your issue though - that’s unacceptable downtime without communication. We had an issue with one of our shared hosting servers and it was being worked before any tickets were answered.

I look after the hosting365status.com page, so during normal business hours I would’ve posted something about it there - lesson learn’t to train a few out-of-hours staff on using it!

]]> By: Steve http://blog.hosting365.com/2006/11/07/wanna-cool-job/#comment-4671 Steve Mon, 27 Nov 2006 21:23:50 +0000 http://www.hosting365.com/blog/2006/11/07/wanna-cool-job/#comment-4671 Looks like you need more than 1 Tech Support guy. 3 hours of downtime and still no response.... Looks like you need more than 1 Tech Support guy.

3 hours of downtime and still no response….

]]> By: Bernie Goldbach http://blog.hosting365.com/2006/11/07/wanna-cool-job/#comment-3293 Bernie Goldbach Tue, 07 Nov 2006 18:37:15 +0000 http://www.hosting365.com/blog/2006/11/07/wanna-cool-job/#comment-3293 Thanks for this posting. We'll give it podcast legs. Thanks for this posting. We’ll give it podcast legs.

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