Comments on: Support, Support, Support, Support. Support !

By: John

John — Thu, 02 Aug 2007 20:38:08 +0000

Pity that you did not tell people about your plan upgrade. now your customers cannot upgrade their plans. Obviously this was not an overnight decision, so you could have informed people.

I recently wanted to upgrade my plan from “personal” so that I could add new customers. Now I can’t and your support tell me that I need to create a new account, and I will not be credited the money for paying up front, for one year, on the old account! Support also dont seem to care that I now have to have two accounts for nearly one year, and why should they? You are making me pay for the two!

By: GG

GG — Thu, 26 Jul 2007 09:43:56 +0000

Have to agree with the above post. Your photo of aged people misses the mark.

What’s funny about employing elderly people?

A group of experienced people sitting together answering a support query may be the comprehensive support you need!

By: 60 y/o looking for web hosting

60 y/o looking for web hosting — Tue, 10 Jul 2007 17:22:34 +0000

“So, what do you think?
Okay, so thatâ€™s not REALLY our new Customer Care team â€¦ but I think itâ€™s important we can poke fun at ourselves from time to time”

… so you poke fun at a lot of old folk! Implying what? That old folk are stupid, inept etc.
A bit more maturity on your part would not go amiss
I guess you are making fun (or a fool) of yourselves but not in the way you intend.
That’s what I think..thanks for asking.

By: dxhlapudsa

dxhlapudsa — Tue, 03 Jul 2007 15:23:57 +0000

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By: Richard

Richard — Mon, 23 Apr 2007 22:51:57 +0000

Well.. We’re waiting on the accounts team replying to a billing issue ticket from last Tuesday 17th April, so we’re hitting one week tomorrow. When do the new changes come into play ?

By: Ed Byrne

Ed Byrne — Tue, 03 Apr 2007 16:16:24 +0000

Thanks Andy … I hope you’re already seeing results!

By: Andy Ainley

Andy Ainley — Tue, 03 Apr 2007 16:00:51 +0000

Hi,

Have to agree with you there about 2006 and glad to see that you can admit it!

Looking forward to seeing the technical and customer support back to its previously high standards.

Andy

By: Colm

Colm — Fri, 23 Feb 2007 00:21:17 +0000

Hi Ed. This is Colm from the In Fact, Ah blog. We are a customer of yours and I’d like to thank your staff for solving a problem we had whereby our disk quota was set to 300MB since we signed up over a 1.5 years ago. But we were supposed to have had 2500 MB all that time? When we contacted you guys, you resolved this error really quickly.