Comments on: Register365.com (beta)

By: Stephen McCarron

Stephen McCarron — Mon, 08 Oct 2007 13:08:57 +0000

Hey Mark,

1.5 went well, we now have full Bulk Register functions, as well as smoother functions for checking out with multiple services / products.

By: Mark

Mark — Thu, 20 Sep 2007 13:29:44 +0000

Hi Stephen,

The new system does not have a bulk registration solution or an option to press a renew button beside your due for renewal domains when logged into your account.
This makes the process of registering new domains and renewing existing domains a very long winded process because you have to go through the whole purchase process for each and every one.

The current system is ok if you only have a hand full of domains but is now a seriously time consuming process for anyone with large amount’s of domains.

Mark

By: Stephen McCarron

Stephen McCarron — Mon, 17 Sep 2007 19:23:12 +0000

Thanks for the feedback Robert, we have had issues keeping the ticket system in sync with the other databases and are reviewing our options at the moment. you can of course log issues via the website, livechat or email also.

By: Robert

Robert — Wed, 12 Sep 2007 19:51:23 +0000

Correct me if I’m wrong but isnt your H-Sphere login details supposed to work on connect365.ie, your support ticket system. Since myself ( and 2 of my new clients) have signed up to these new plans we cant login to submit new tickets.

Your Live Chat said this was a bug and to email you through a link they sent me, I emailed you only to be advised 3 times that my H-shpere login is fine ?? you even sent me my password details. The ticket was for connect365 not my Hosting panel login. My client emailed you and was told that his login and password are just his email address and to use that.

This post is not meant as a snipe/criticism, I recommend all my clients to you for hosting and will continue to do so but I think you need to look at your ticket support as getting 3 different stories is not what I expect when looking for a resolution to my problem ( thats still unresolved )

Just to add a big thanks to Aidan for seamlessly migrating my own hosting plan to the new system and best of luck with the new website

By: Stephen McCarron

Stephen McCarron — Wed, 12 Sep 2007 10:47:07 +0000

Existing customers can now be moved to the new features and pricing, altho the billing integration is not yet complete. Simply submit a ticket to support to have the change made.

We will be automatically moving customers over the next few months, as renewals, etc, arrive.

By: E2

E2 — Thu, 06 Sep 2007 00:55:59 +0000

The billing info part of the contacts form is set up to require a zip code which is preventing me correcting my address.

By: Colm

Colm — Wed, 29 Aug 2007 10:24:36 +0000

I’m with Robert … It’s great to release new options for new customers, but what about those who’ve been around for a while now? Fees seem much cheaper on the new reg365 hosting, but to avail of it I have to close my existing account, open new one (with same company from my POV), and transfer web site … would an interim “solution” be to at least offer the new rate for the older hosting365 users on renewals?

Perhaps (probably!) I don’t fully appreciate the finer details, but that’s how it looks to me …

???

Colm.
PS I have a ticket logged.

By: Robert

Robert — Sat, 25 Aug 2007 15:39:48 +0000

Hi Ed,

About these new hosting plans. Live chat just told me to avail of them I have to close my existing account, Fax you a letter asking you close it and then open another new account and transfer all my websites over to it.

Is this right ??

By: Ed Byrne

Ed Byrne — Thu, 09 Aug 2007 16:31:18 +0000

Single-Sign-On is the holy grail for us Tom !!

By: Tom

Tom — Thu, 09 Aug 2007 16:27:22 +0000

Thanks Ed,

Got the support mail already, we’re in business.

The upgrade is good news too, I know from experience single sign-on ain’t as cheap an’ easy as some users think.

Nicely done,
Tom